LunaBet Frequently Asked Questions

Visit the Register page and fill in your mobile number or email address, choose a password, and confirm you are 18 or older. The process takes under two minutes. Once registered, you can log in and start exploring the platform immediately. We recommend depositing via JazzCash or Easypaisa for the fastest first-time funding experience in PKR.

Registration is completely free. You do not need to make a deposit to create an account and browse the platform. To place real-money bets or play casino games with a PKR balance, you will need to fund your account. There is no charge for holding an account without a balance.

No — each player is allowed one account only. Duplicate accounts are flagged during identity checks and may result in both accounts being suspended. If you are having trouble accessing your existing account, use the password recovery option or contact our support team rather than registering again.

Log in to your account while you still have access, then go to account settings to update your contact details. Verification via your current number or email is required to confirm the change. If you have already lost access before updating, contact support with your CNIC or other identity document — the team can verify you manually and update the details on your behalf.

You must be 18 years of age or older to register and use LunaBet. By creating an account you confirm that you meet this requirement. If it is found that an account holder is under 18, the account will be closed and any remaining balance returned where possible. Please visit our Responsible Gaming page for more information.

LunaBet supports several payment options suited to Pakistan players:

• JazzCash — mobile wallet transfer
• Easypaisa — mobile wallet transfer
• Raast — instant bank-to-bank transfer
• Bank Transfer — standard interbank transfer
• Debit / Credit Cards — Visa and Mastercard
• Mobile Wallets — other supported e-wallet providers

All deposits are received and held in PKR with no conversion fees applied.

JazzCash, Easypaisa and Raast deposits are typically credited within a few minutes. Card deposits are usually instant or take up to 15 minutes depending on your bank. Standard bank transfers may take a few hours to one business day. If a deposit has not appeared after the expected time, contact support with your transaction reference number.

Minimum and maximum deposit limits vary by payment method. JazzCash and Easypaisa wallets have limits set by those providers which also apply when depositing into LunaBet. For exact figures, check the deposit section of your account where current limits for each method are always displayed. Setting a personal deposit limit through your account settings is also available as a responsible gaming tool.

LunaBet does not charge fees on deposits. The PKR amount you send is the amount credited to your account. Note that your bank, JazzCash or Easypaisa may apply their own transaction fees — check with your payment provider if you are unsure. These third-party charges are outside LunaBet's control.

Log in to your account, go to the withdrawal section, select your preferred method, enter the amount in PKR and confirm the request. Withdrawals are processed back to the same method you used for your most recent deposit wherever possible. Make sure your account details and identity verification are complete before submitting a withdrawal request to avoid delays.

Processing times vary by method. JazzCash and Easypaisa withdrawals are typically completed within a few hours once approved. Raast and bank transfers can take one to three business days depending on your bank's processing schedule. The status of any pending withdrawal is always visible in your account transaction history.

Common reasons for a withdrawal hold include incomplete identity verification, a mismatch between your account details and your payment method name, or a pending review for security purposes. If your withdrawal has been on hold longer than expected, contact support via live chat with your transaction ID ready. In most cases, providing the requested documentation resolves the issue quickly.

Yes, a minimum withdrawal threshold applies. The exact figure depends on your chosen method and is displayed in the withdrawal section of your account. Withdrawals below the minimum cannot be processed, so it is worth checking the current limits before submitting a request.

LunaBet covers Pakistan Super League (PSL), T20 internationals, ODIs, Test matches and other international Cricket fixtures. Beyond Cricket, you will find Football, Esports and other popular sports. Markets include match result, top run scorer, total runs, over/under lines, player performance bets and live in-play options. Check the Betting section for the current list of available markets.

Yes. Live in-play betting is available on selected Cricket fixtures including PSL games and major T20 internationals. Odds update in real time as the match progresses — ball by ball for major matches. You can place bets on next over runs, wicket markets and match outcome at any point during the game while in-play markets are open.

LunaBet displays odds in decimal format by default, which is straightforward to understand — a PKR 500 bet at odds of 2.50 returns PKR 1,250 (including your original stake). If you prefer fractional or other formats, check your account settings for available display options. All potential returns are shown clearly on your bet slip before you confirm.

If a match is officially abandoned before a result is possible under the relevant competition rules, most bets are voided and stakes returned to your PKR balance. For matches that are shortened but still produce an official result via Duckworth-Lewis-Stern (DLS), bets typically stand on the adjusted result. Specific rules for each market are detailed in the Terms and Conditions.

The Live Casino features real dealer tables streamed in HD including roulette, blackjack, baccarat, poker variants and live game show titles. Tables run 24/7 with multiple stake levels so both casual and high-volume players can find a seat that suits their PKR budget. New tables and formats are added regularly.

Yes. The entire LunaBet platform — including Live Casino, Game Lobby, Fish Games and Bingo — is fully optimised for mobile browsers on Android and iOS. No app download is required. Open lunabet.st in your mobile browser, log in and all sections are accessible. The layout adjusts automatically to your screen size for a comfortable experience even on smaller handsets.

Fish Games are arcade-style shooting games where you aim and fire at fish and sea creatures on screen. Each creature has a points value, and your winnings are based on how many you successfully catch during your session. They are fast-paced, visually engaging and a popular choice among players who want something different from traditional casino games or sports betting.

Bingo on LunaBet follows the familiar format — cards with numbered squares, numbers drawn randomly, and prizes for completing lines or a full house. Multiple game rooms with different ticket prices and prize pools run throughout the day. You can join a room that suits your PKR budget. Games are available on both desktop and mobile.

On the Login page, select the forgotten password option. Enter your registered mobile number or email address and a one-time reset code will be sent to you. Follow the on-screen instructions to set a new password. If you do not receive the code within a few minutes, check your spam folder or confirm you are entering the correct contact details. Contact support if the issue persists.

Change your password immediately using the reset option on the Login page. Then contact LunaBet support via live chat so the team can review recent account activity and flag any suspicious transactions. Do not share your password with anyone and avoid logging in on shared devices. LunaBet will never ask for your password through email or chat.

Yes. All pages on LunaBet — including login, deposit and account settings — are protected by SSL encryption. Your credentials and payment data are encrypted in transit. Sessions also expire automatically after a period of inactivity to reduce risk if you forget to log out. Always verify the URL shows lunabet.st before entering your details.

LunaBet provides several tools to help you manage your gaming activity responsibly:

• Deposit limits — set a daily, weekly or monthly cap on how much you can add to your account.
• Session time reminders — receive an alert after a set amount of play time.
• Self-exclusion — temporarily or permanently close your account if you feel you need a break.

All tools are accessible from your account settings at no cost. Visit our Responsible Gaming page for full details.

Log in to your account and navigate to account settings, then find the responsible gaming or limits section. Enter your preferred PKR limit for the daily, weekly or monthly period and save the change. The limit takes effect immediately. Reducing a limit applies straight away; increasing a limit may require a cooling-off period before it takes effect, giving you time to reconsider.

Self-exclusion allows you to block access to your LunaBet account for a chosen period — from a short break to a permanent closure. During the exclusion period you will not be able to log in, deposit or place bets. Any remaining PKR balance can be withdrawn before the exclusion takes effect. To set up self-exclusion, go to your account settings or contact support. This feature is for adults who feel their gaming habits need a reset — there is no judgement and no charge.

A few simple habits go a long way toward keeping gaming enjoyable rather than stressful:

• Set a budget before you start and treat it as an entertainment cost, not an investment.
• Decide how long you want to play before you open the platform, and stick to that time.
• Never chase losses — if a session is not going well, walking away and coming back another day is always the right move.
• Avoid playing when you are tired, upset or under pressure — decisions made in those states rarely feel good afterwards.
• Use the deposit limit and session reminder tools available in your account settings to keep yourself on track automatically.

For more guidance, visit our Responsible Gaming page.