Responsible Gaming

LunaBet Responsible Gaming — Play Smart, Stay in Control

Gaming is meant to be enjoyable — a bit of cricket betting during PSL, some live casino action on a weekend, or a few rounds of fish games to unwind. LunaBet is committed to making sure it stays that way for every player in Pakistan.

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Our Commitment to Responsible Gaming

At LunaBet, responsible gaming is not a box-ticking exercise — it is a genuine part of how the platform is built and operated. We believe that every adult player in Pakistan has the right to enjoy betting and casino games freely, and we believe equally strongly that enjoyment depends on staying in control of how much time and money you spend.

Online gaming, whether it is betting on a T20 match, spinning slots or playing live casino games, should always come from a place of leisure — not financial pressure, emotional stress or the chase for a specific outcome. When gaming stops being fun, it stops being the right activity. LunaBet gives you the tools to recognise that line and step back before it becomes a problem.

Every feature on this page — deposit limits, session timers, cooling-off periods, self-exclusion — is available to every registered player at no cost and with no penalty. Using them is a sign of smart, mature gaming, not weakness. We encourage all players to review these options and use them proactively, not just in a crisis.

Remember: Your account balance does not define your worth, and a losing session does not mean the next one will be better. Every gaming session should be approached as entertainment spending — money you are comfortable enjoying, win or lose.

LunaBet is for adults aged 18 and above only. Before creating an account, players confirm they meet this age requirement, and identity verification through CNIC or passport confirms date of birth before withdrawal access is granted. If you believe someone under 18 is using the platform, contact our support team immediately.

Responsible Gaming Tools Available to You

LunaBet provides a set of practical controls that put you in charge of your own gaming experience. You can access all of these through your account settings or by contacting support directly.

Deposit Limits

Set a maximum PKR deposit amount on a daily, weekly or monthly basis. Once the limit is reached, no further deposits are accepted until the period resets. Raising a limit always includes a 24-hour cooling period before it takes effect.

Session Time Limits

Set a maximum session duration — for example, 30, 60 or 90 minutes. When the limit is reached, you receive a visible on-screen reminder. You can choose to log out at that point or acknowledge the alert and continue with full awareness.

Reality Checks

Enable recurring reminders that pop up during active play — every 20, 30 or 60 minutes — showing how long you have been playing and how much you have spent or won in the current session. A simple, honest nudge to stay grounded.

Cooling-Off Period

Take a short break from the platform — 24 hours, 48 hours, 7 days or 30 days. During a cooling-off period your account remains open but deposits are blocked and games are inaccessible. The period cannot be shortened once set.

Self-Exclusion

Request to have your account permanently closed or suspended for a minimum of 6 months. Self-exclusion is the most serious tool available and is processed promptly by our support team. Any outstanding balance is returned before closure.

Loss Limits

Cap the maximum amount you can lose over a defined period — daily, weekly or monthly. Once the cap is reached, further wagering is paused until the period resets, helping you protect your bankroll without having to track it manually.

To activate any of these tools, go to Account Settings → Responsible Gaming or contact support at [email protected]. All tools are applied immediately except deposit limit increases, which carry a mandatory 24-hour delay.

Setting a Gaming Budget That Works for You

The single most effective responsible gaming habit is deciding — before you open the app — exactly how much PKR you are comfortable spending in a given session, week or month. Think of it the same way you would budget for any other leisure activity: a cinema outing, eating out at the weekend, or a cricket match ticket. The money you set aside for gaming should be genuinely disposable — funds you will not miss if they are gone.

1
Calculate Your True Disposable Income

Write down your monthly income and subtract all essential expenses — rent, groceries, utility bills, mobile packages, transport and any loan repayments. What remains after all essentials and savings contributions is your actual disposable income. Your gaming budget should come from a small, comfortable fraction of that — not from your essentials or savings.

2
Decide on a Fixed Weekly or Monthly Limit

Pick a specific PKR amount — not a rough figure, but an exact number — and set it as your deposit limit inside your LunaBet account. Once it is locked in via the platform's deposit limit tool, you will not be tempted to top up "just a bit more" mid-session because the system will not allow it.

3
Treat Losses as the Cost of Entertainment

When you deposit PKR 2,000 for the week, mentally treat it the same as spending PKR 2,000 on any other leisure activity. If you lose it, the entertainment is over for that week — and that is perfectly fine. Winnings are a bonus, not the baseline expectation. Never chase a loss with money you did not already budget to spend.

4
Review Your Spend Each Month

Your LunaBet account transaction history shows a full record of every PKR deposit, withdrawal, and net gaming result. Set a reminder at the end of each month to review it honestly. If your actual spend is consistently higher than your planned limit, it is time to lower the limit in your account settings or take a short cooling-off break.

5
Separate Gaming Funds from Daily Finances

A simple, practical habit: keep your gaming deposits separate from your main JazzCash or Easypaisa balance. Load only your gaming budget onto the payment method you use for LunaBet, so there is a natural physical barrier between gaming money and money you need for daily life.

Never borrow to gamble. Do not use money from JazzCash send money, Easypaisa loans, bank credit lines or borrowed funds from friends or family to deposit on LunaBet. Gaming with borrowed money removes the financial safety net that keeps gaming recreational.

Recognising When Gaming Has Become a Problem

Problem gambling does not always announce itself loudly. It usually creeps up gradually — small shifts in behaviour that individually seem minor but together add up to a pattern worth paying attention to. The following are warning signs that your relationship with gaming may have moved from recreational to problematic.

Be honest with yourself as you read through these. If any of them resonate, it does not mean you have failed — it means you have caught something early enough to address it. Scroll down to the self-assessment section to take the full check.

Chasing losses: You increase your next bet or deposit to try to recover money you have already lost in a session, telling yourself you just need one good round to break even.

Gaming with essential money: You have used money intended for groceries, utility bills, school fees or rent — even once — to fund a gaming session.

Inability to stop at a planned time: You regularly tell yourself "just one more bet" or "just until the cricket innings ends" and consistently play for far longer than intended.

Hiding your gaming from family or friends: You avoid mentioning how often you play, how much you deposit, or how much you have won or lost — or you actively lie about it.

Gaming to escape stress or difficult emotions: You find yourself opening LunaBet specifically when you feel anxious, bored, sad or frustrated — using gaming as a coping mechanism rather than entertainment.

Borrowing money to gamble: You have borrowed from friends, family or any credit facility — including mobile money loans — specifically to fund a gaming session.

Feeling irritable when you cannot play: When circumstances prevent you from accessing LunaBet — during a family commitment, power outage or internet issue — you feel unusually restless, irritable or preoccupied.

Neglecting responsibilities: Work, studies, family responsibilities or social relationships are being affected because of the time or mental energy you are putting into gaming.

If two or more of the above feel familiar, we strongly encourage you to use the cooling-off period or self-exclusion tools available in your account, or to speak with someone you trust. Gaming should add to your quality of life — not subtract from it.

Quick Self-Assessment: How Is Your Gaming?

Read through the following questions honestly. There are no right or wrong answers, and no one else sees your responses. If you find yourself answering "yes" to three or more questions, it may be a good time to take a break, speak to someone or use one of the responsible gaming tools available in your account.

1

Have you ever spent more than you planned on a single gaming session in the past month?

2

Have you deposited money you originally intended for something else — bills, food, transport — to keep playing?

3

Do you find yourself thinking about gaming frequently during the day — planning your next session or replaying recent results in your head?

4

Have you tried to cut back on gaming time or spending more than once but found it difficult to follow through?

5

Has gaming caused tension or arguments with a family member or close friend in the past three months?

6

After a losing session, do you typically feel a strong urge to return immediately and win the money back?

7

Do you play to escape feelings of stress, loneliness, anxiety or unhappiness rather than purely for entertainment?

8

Have you ever concealed the amount of time or money you spend on gaming from someone close to you?

If three or more of these resonate, please reach out to our support team at [email protected] and ask to activate a cooling-off period or self-exclusion. You do not need to be in crisis to ask for help — catching it early is the smart move.

Protecting Players Under 18

LunaBet is strictly an adult platform. No person under the age of 18 may register, deposit, place a bet or access any game on LunaBet, under any circumstances. This is a firm and non-negotiable requirement, not a guideline.

During registration, players are required to confirm they are 18 or over. Identity verification via CNIC — which includes date of birth — is required before the first withdrawal is processed. Accounts where our team identifies or suspects underage use are suspended immediately, regardless of account balance.

If you are a parent or guardian, we encourage the following practical steps to prevent underage access to gaming platforms:

  • Do not share your LunaBet login credentials with anyone, including family members and children.
  • Log out of your account when using a shared device — phone, tablet or computer.
  • Use your device's parental controls or screen time management features to restrict access to gaming websites and apps for younger users on the same device.
  • Keep your JazzCash or Easypaisa mobile number and banking details private, as these are linked to your gaming account.
  • Talk openly with young people in your household about the age restrictions on gambling and why they exist.
If you have reason to believe that a minor has accessed a LunaBet account, contact our support team immediately at [email protected]. We will act without delay to secure the account and investigate the situation.

The LunaBet Responsible Gaming Pledge

LunaBet commits to making responsible gaming tools accessible, visible and easy to use for every player in Pakistan. We will never pressure players to increase deposits, discourage use of our limit-setting tools or make self-exclusion difficult. Our goal is for every player to leave a session feeling good — whether they won or lost.

Free Tools for All Players No Pressure to Remove Limits 18+ Enforcement Every Time

Six Pillars of Smart Gaming at LunaBet

Budget Before You Play

Decide your PKR limit before opening the app. Setting a deposit limit in your account makes this automatic — the platform enforces your budget so you never have to rely on willpower alone during a session.

Time Is as Important as Money

Gaming for four hours straight is draining even if you are winning. Use session time limits and reality checks to keep sessions short, focused and enjoyable rather than long, bleary and regretful.

Track Your Real Spend

Your LunaBet transaction history is always available in your account. Review it honestly every week or month. If the numbers surprise you, that is information — act on it by adjusting your deposit limit or taking a break.

Talk About It Openly

If someone close to you has expressed concern about your gaming, listen. People who care about you often notice shifts in behaviour before you do. An honest conversation is far easier to have early than after problems have built up.

Wins Are Not a Strategy

Cricket betting and casino games are entertainment products — they are not investment tools or income strategies. Every game carries a house edge. Treat any win as a pleasant bonus, not proof of a system that will keep working.

It Is Always Okay to Stop

The most powerful responsible gaming tool is the decision to close the app and do something else. LunaBet will always be here. Your financial wellbeing, your sleep and your relationships with the people around you matter more than any session.

Responsible Gaming — Frequently Asked Questions

Log in to your account and go to Account Settings, then select the Responsible Gaming section. From there you can set daily, weekly or monthly PKR deposit limits. The limit takes effect immediately. If you later want to increase the limit, the new higher limit will only activate after a 24-hour cooling period — this delay is intentional and cannot be bypassed.

A cooling-off period is a temporary break — 24 hours up to 30 days — during which your account remains open but deposits and games are blocked. It reactivates automatically when the period ends. Self-exclusion is a longer-term or permanent closure of your account, with a minimum duration of 6 months. Self-exclusion cannot be reversed during the selected period. Both are available through Account Settings or by contacting support.

Any remaining PKR balance in your account will be returned to you via your registered payment method — JazzCash, Easypaisa, Raast or bank account — before the account is closed. You will not lose funds as a result of self-excluding. Contact support at [email protected] to initiate the process and our team will guide you through the steps.

Yes. Lowering your deposit limit takes effect immediately with no waiting period. Only increases to your limit carry the 24-hour delay. This asymmetry is deliberate — it makes it easy to restrict yourself quickly but adds a cooling period before you can spend more, giving you time to reconsider.

Start by talking to someone you trust — a family member or close friend. You can also contact LunaBet support at [email protected] to request a cooling-off period or self-exclusion straight away. Additionally, speaking with a mental health professional or counsellor is always a valid step if gaming has started to affect your emotional wellbeing, finances or relationships. Taking that first step is always the hardest and always the right one.

Responsible gaming tools on LunaBet can only be set by the verified account holder. However, if a family member contacts us with serious concern about a player, we take those messages seriously and may take additional steps to protect the account. If you want a trusted person to help you manage your gaming, the most effective approach is to request a cooling-off period or self-exclusion yourself and let them support you through that process.

Enjoy LunaBet — On Your Own Terms

Cricket betting during PSL, live casino on the weekend, fish games after work — LunaBet is here for great entertainment. Set your limits, play within your means, and enjoy every session knowing you are in control.

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18+ Only — Please Play Responsibly